FAQ - Frequently Asked Questions
FAQ
Q: How to order it?
A: 1. Please send us your inquiry 2. Quotation in 24H 3. Confirm quotation 4. Create & confirm PI 5. Payment 6. Delivery goods
Q: What's the MOQ?
A: 2 pcs MOQ
Q: What's your price term?
A: FOB – Zhongshan City, Guangdong
Q: How to pay for it?
A: T/T (Bank wire), PayPal, Western Union, Alipay, WeChat Pay, Cash, etc.
Q: What's the lead time?
A: 2–5 days for samples; 7–15 days for bulk orders.
Q: What's the warranty?
A: 2 years
Q: Can you provide technical support?
A: Yes. We will help you with setup, application, replacement, repair, etc.
Q: Can you support OEM/ODM/gift box/LOGO customize service?
A: Yes. OEM/ODM, gift box, and LOGO customization are all welcomed.
Q: How to ship?
A: We ship by SEA, AIR, or international express (FedEx, DHL, Aramex, UPS door-to-door).
- By SEA: approx. 25–35 days
- By AIR: approx. 2–3 days
- By international express: approx. 3–8 days
Q: What's the after-sale service and support?
A: At Yani(Shenzhen) Technology Co Ltd, we don't just sell products — we provide a lifetime partnership. Our support is built on three pillars:
- Factory-Direct Expertise: Our leadership brings 10+ years of industry experience. Unlike trading companies, we own the R&D and SOP workflows, ensuring that every technician supporting you knows the product inside and out.
- 2-Year "Peace of Mind" Warranty: We provide a comprehensive 2-year warranty. Because we use 100% new Grade-A LiFePO4 cells and high-quality BMS, we are confident in our product longevity.
- Rapid Problem Resolution: 98% of hardware issues are solved through our Modular Replacement System. We provide the necessary parts for quick field repairs to keep your customers happy. In the rare event a unit is "totally dead," we provide a full replacement — no excuses. We stand behind you, always.
Quotation Validity: 30 days (Raw materials cost are unstable; the quotation is valid for 30 days only.)
Price Term: FOB Shenzhen / FOB Zhongshan, China
Delivery Time: 3–7 working days for samples; 7–15 days for bulk orders
Payment Term: 100% advance payment by T/T, Western Union, or PayPal
Warranty: 2 years