RETURN POLICY

RETURN POLICY

At YANI (Shenzhen) Technology Co., Ltd., we are committed to providing high-quality solar panels and energy storage products. Each product undergoes strict quality control and testing before shipment to ensure reliable performance.

1. Return Eligibility

Returns are accepted only under the following conditions:

  • The product has a confirmed manufacturing defect
  • The product is damaged during shipping (with valid proof)
  • The wrong product was delivered

2. Return Request Timeframe

Customers must report any issue within 7 days of receiving the goods. Requests made after this period may not be accepted.

3. Return Process

To initiate a return, please contact our sales team with:

  • Order details
  • Description of the issue
  • Photos or videos as evidence

After review and approval, we will provide instructions for return or replacement.

4. Non-Returnable Items

The following items are not eligible for return:

  • Customized OEM/ODM products
  • Products damaged due to improper installation or misuse
  • Products without original packaging

5. Replacement & Repair

Depending on the situation, we may offer product replacement, repair, or other solutions to ensure customer satisfaction.

6. Shipping Costs

If the return is due to a product defect or shipping error, we will cover the related costs. Otherwise, the customer is responsible for return shipping fees.

7. Contact Us

For any return-related inquiries, please contact us:

Email: ldxdldxd3@gmail.com
Phone/WhatsApp: +86 180 2875 7828

We value long-term cooperation and always aim to provide reliable solutions for our global partners.


Certificate of Compliance


This product has successfully passed third-party compliance testing in accordance with applicable European EMC standards. The CE Compliance Certificate reflects our dedication to manufacturing safe, reliable, and internationally compliant energy storage solutions for residential and commercial applications.

Federal Communications Commission


Our energy storage products are independently tested and certified to comply with FCC electromagnetic compatibility standards, demonstrating our commitment to quality, safety, and international compliance for residential and commercial energy applications.

Restriction of Hazardous Substances Directive


Our energy storage products comply with RoHS environmental standards, ensuring that restricted hazardous substances are controlled throughout the manufacturing process. This certification reflects our commitment to safety, sustainability, and global market compliance.


SGS Verified Safety Documentation


Our energy storage products are supported by SGS-issued SDS documentation, ensuring transparency in product composition, transportation safety, storage requirements, and regulatory compliance. This reflects our commitment to providing safe, reliable, and internationally compliant energy solutions.